Each free Guests First class is 2.5 hours long and can be taken in person or online. You must take the six required classes to be eligible for the Certified Guest Service Professional exam. Managers and supervisors must also complete "Make the Training Stick." Ready to go? Register now.
*Required Classes
In this session, we will take a closer look at the different levels of service, outline key hospitality skills and articulate the essence of customer service - painting a clear picture of what that means for our guests.
First impressions are everything and most of the time we are not aware of the impact we leave with our verbal and non-verbal communication. We explore the importance of listening skills and how to bring a positive vibe to our customer service interactions.
Arrive with an open mind as we push the boundaries of self-perception and elevate self-awareness. Embracing change, discovering balance and uncovering our passions are within everyone's reach. Walk away with an understanding of how this enhances our interactions with both coworkers and guests.
Is the customer always right? Absolutely! That is why we focus on our emotional reactions to complaints and conflict. We also learn how to employ the Guest Service Recovery Formula and defuse situations through active role-playing.
Elevating customer service to its peak begins with cultivating hospitality within ourselves. Join us as we discover ways to enhance and build relationships with our colleagues by emphasizing the importance of practicing respect and acceptance.
Learn ways to exceed customer expectations by anticipating the guests' needs, utilizing community resources and understanding how to accommodate all guests, particularly those with accessibility needs.
Specifically designed for supervisors and managers, this session focuses on the critical role of leadership in shaping workplace culture. Gain valuable insights into employee learning styles, reinforce key takeaways, and how to effectively transfer knowledge acquired from the Guests First training.
Navigating a workforce with four - soon to be five - generations demands an understanding of generational behaviors for a harmonious and effective team atmosphere. Join us in this as we concentrate on harnessing the unique talents of each generation to build a collaborative and inclusive workplace.
Sign up for Guests First classes today and harness the power of customer satisfaction to excel like never before.
